Horizon VVX 150/250/450 - Transferring Calls

Transferring Calls Made Simple: A Quick Guide for Poly VVX 150/250/450 Handsets

Navigating the features of a new phone system can sometimes be challenging, especially when it comes to something as essential as transferring calls. If you're using the Poly VVX 150/250/450 handset over the Horizon system, understanding how to efficiently manage call transfers can greatly enhance your communication flow, ensuring a smooth and professional experience for both your team and your clients.

In this blog post, we provide a quick and straightforward overview of how to transfer calls using your Poly VVX handset, breaking down the steps to make the process as seamless as possible.

Why Call Transfer Matters

Call transferring is a fundamental feature for any business phone system, allowing you to redirect calls to the appropriate person or department with minimal disruption. Whether it's forwarding a client query to the right team member or passing on important information, mastering this feature ensures that your business communications remain efficient and professional.

Transferring Calls on Poly VVX 150/250/450 Handsets

Here’s how you can easily transfer calls using the Poly VVX 150/250/450 handsets on the Horizon system:

1. Initiate the Transfer: During an active call, press the "Transfer" button on your handset. This places the caller on hold while you set up the transfer.
2. Choose the Transfer Type: You can choose to either:
3. Blind Transfer: Transfer the call without speaking to the recipient first. After pressing "Transfer," simply dial the number or extension of the person you’re transferring to, and then press "Transfer" again to complete the process.
4. Consultative Transfer: Speak to the recipient before completing the transfer. Press "Transfer," dial the number or extension, and wait for the recipient to answer. Once you've informed them about the call, press "Transfer" again to connect the caller.
5. Complete the Transfer: After pressing "Transfer" the second time, the call will be successfully transferred, and you can hang up your handset.

Why the Horizon System Makes a Difference

The Horizon system is a cloud-based VoIP solution that offers flexibility and a range of features designed to enhance your business communications. When used in conjunction with the Poly VVX series handsets, it provides a user-friendly interface for managing calls, making everyday tasks like transferring calls easier and more intuitive.

Southern IT Technology Can Help

At Southern IT, we understand the importance of effective communication in your business. Whether you're setting up a new phone system or looking to optimise your existing one, we’re here to help you get the most out of your technology. If you need further assistance with the Poly VVX handsets or the Horizon system, or if you're considering upgrading your communication tools, contact us today. Our experts are ready to support you in ensuring your business runs smoothly and efficiently.

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